We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

We make it easy for you to customize each Fame and Partners piece to your liking. That being said, some customizations are more costly to create than others. While we have the fabric for our recommend colors on-hand, fabric for all other colors must be special-ordered separately. This is reflected in the pricing for color customization.

Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at customerservice@fameandpartners.com with your cancellation request and order number.

We don’t offer customer service support over the phone, but please don’t misunderstand this as a lack of interest! We’d love to answer any questions you have via email or chat.

We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email or chat, so you’re always talking to a human that can help first-hand.

If you are unhappy with the fit of your garment, we will cover the cost of alterations up to $50 (valid with receipt only), to be refunded via your original payment method.

Orders placed with a $19 Returns Insurance may be returned within 30 days of the delivery date for a full refund (excluding the $19 deposit) or store credit. After 30 days, we will no longer accept returns.

If you added a $19 Returns Insurance to your order and kept your items, that $19 will be used towards your next purchase.

If you need your item(s) sooner, you can upgrade to an express shipping option with a 2 - 3 week delivery window for $4.

Select styles can be delivered with a 1.5 week delivery window with an upgrade to super express shipping for $19. Those styles can be viewed here.


Please check the product page of the item(s) you’re interested in for more detailed information.

You will receive an email once your order is ready to ship.

Yes! Any country outside of the United States, Australia, United Kingdom, New Zealand, and Canada will be charged a $30 shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Sample sale items can only be shipped within the U.S.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Fame and Partners is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

We recommend that someone is present to sign for the delivery.

Fame and Partners offers free shipping to the United States, Australia, United Kingdom, New Zealand, and Canada. Other countries available at checkout will incur a $30 shipping fee.

Unfortunately, we do not deliver to PO Boxes, Parcel Lockers, APO, DPO, or FPO addresses.

If you are unhappy with the fit of your garment, we will cover the cost of alterations up to $50 (valid with receipt only), to be refunded via your original payment method.

Orders placed with a $19 Returns Deposit may be returned within 30 days of the delivery date for a full refund (excluding the $19 deposit). After 30 days, we will no longer accept returns.

If you added a $19 Returns Deposit to your order and kept your items, that $19 will be used towards your next purchase.

Sample Sale Styles:

All sale items are final sale and may not be returned for a refund. Returns Insurance cannot be combined with sale items.


Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

For customers within the US

We provide a pre-paid return label for our US customers

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Start Return’
  4. You will be prompted to print the shipping label
  5. Package the item(s) and stick the prepaid return label on the package
  6. You will receive an email to confirm and track your return
  7. Take the package to the nearest USPS office for drop-off. Be sure to send your package within the 30-day period
For customers within Australia

We provide a pre-paid return label for our Australian customers

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Start Return’
  4. You will be prompted to print the REPLY PAID label and Packing Slip
  5. Package the item(s) along with the Australian Post REPLY PAID label facing upwards on the package
  6. Include a copy of the Packing Slip inside your return package
  7. Take the package to the nearest Australian Post Office for drop-off. Be sure to send your package within the 30-day period
  8. You will receive an email to confirm your return has started
For customers outside the US and Australia

You will be responsible for any return shipping fees.

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Submit Return’
  4. Package the item(s) along with a print out of the Packing Slip
  5. Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
  6. You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

For customers within the US, log into your account and click on My Orders then Track My Return.

For countries outside the US, we will be in touch once your return is received.

The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

A Store Credit is a dollar amount that is available for you to use towards a future purchase through fameandpartners.com. It is generally generated from returning a customized style, bridal style, or a dress from The Wedding Atelier App.

When you are ready to redeem your Store Credit, please contact us at customerservice@fameandpartners.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.

Once we receive your package, your refund will be processed within 12-15 business days. You will be notified by email once the refund has been processed.

Please follow the returns instructions and place a new order.