Frequently Asked Questions

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

We make it easy for you to customize each Fame and Partners piece to your liking. That being said, some customizations are more costly to create than others. While we have the fabric for our recommend colors on-hand, fabric for all other colors must be special-ordered separately. This is reflected in the pricing for color customization.

Fame and Partners now offers Express Making on select items. Choose “Deliver Express” at checkout to have your order delivered in just 4-6 days. Express Making is an additional cost of $30.

If you would like to cancel your Express Making order, it must be done within 4 hours of placing the order. The $30 fee will be refunded in full. Regular return policies apply.

Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at customerservice@fameandpartners.com with your cancellation request and order number.

Fame and Partners now offers Express Making on select items. Choose “Deliver Express” at checkout to have your order delivered in just 4-6 days. Express Making is an additional cost of $30.

If you would like to cancel your Express Making order, it must be done within 4 hours of placing the order. The $30 fee will be refunded in full. Regular return policies apply.

Shipping times vary depending on the complexity of any customizations you might order. All of our items are made to order and making will begin on the day your order is received.

If an item is standard, expect delivery in 7-10 business days.

If an item features a print, lace, beading, or sequins, expect delivery in 12-15 business days.

If an item features embroidery, expect delivery in 3-4 weeks.

If an item is from our bridal collection, expect delivery in 4-6 weeks.

Please check the product page of the item(s) you’re interested in for more detailed information.


Please note: Orders are not shipped on the weekends or holidays.

You will receive an email once your order is ready to ship.

Yes! Any country outside of the United States, Australia, United Kingdom, New Zealand, and Canada will be charged a $30 shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Fame and Partners is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

We recommend that someone is present to sign for the delivery.

Unfortunately, we do not deliver to PO Boxes, Parcel Lockers, APO, DPO, or FPO addresses.

Fame and Partners offers free shipping to the United States, Australia, United Kingdom, New Zealand, and Canada. Other countries available at checkout will incur a $30 shipping fee.

Standard Styles:

Non-customized items may be returned or exchanged within 30 days of the original purchase date for a full refund or store credit. After 30 days, we will no longer accept returns or exchanges.

“Standard” means that no physical design changes have been made to alter the original style of the garment. Personal height tailoring and color changes are still considered “standard”.

Customized Styles:

Customized items may be returned within 30 days of the delivery date for store credit.

“Customized” means additional design changes have been made to alter the original style of the garment. This does not include personal height tailoring or color changes.

Bridal Styles:

Bridal styles may be returned within 30 days of the delivery date for store credit.

The Wedding Atelier App Styles:

The Wedding Atelier App Styles may be returned within 30 days of the delivery date for store credit.


Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

For customers within the US

We provide a pre-paid return label for our US customers

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Start Return’
  4. You will be prompted to print the shipping label
  5. Package the item(s) and stick the prepaid return label on the package
  6. You will receive an email to confirm and track your return
  7. Take the package to the nearest USPS office for drop-off. Be sure to send your package within the 30-day period

For customers within Australia

We will reimburse up to $10AUD for return shipping fee

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Submit Return’
  4. Package the item(s) along with a print out of the Packing Slip
  5. Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
  6. Email the shipping receipt to customerservice@fameandpartners.com for your reimbursement (up to $10AUD)
  7. You will receive an email to confirm your return

For customers outside the US and Australia

You will be responsible for any return shipping fees

  1. Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  2. Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  3. Click on ‘Submit Return’
  4. Package the item(s) along with a print out of the Packing Slip
  5. Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
  6. You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

For customers within the US, log into your account and click on My Orders then Track My Return.

For countries outside the US, we will be in touch once your return is received.

The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

Once we receive your package, your refund will be processed within 7-10 business days. You will be notified by email once the refund has been processed.

You will be refunded based on the original form of payment. If for some reason you no longer have access to the original form of payment, then your refund will be processed via PayPal.

For store credit, customer service will reach out once we receive your return.

For customers within the US, we provide a pre-paid shipping label

For customers within Australia, we will reimburse the return shipping fee (up to $10 AUD)

For customers outside the US and Australia, you will be responsible for any return shipping fee

Please follow the returns instructions and place a new order.

You will be refunded based on the original form of payment. If for some reason you no longer have access to the original form of payment, then your refund will be processed via PayPal.

For store credit, customer service will reach out once we receive your return.

A Store Credit is a dollar amount that is available for you to use towards a future purchase through fameandpartners.com. It is generally generated from returning a customized style, bridal style, or a dress from The Wedding Atelier App.

When you are ready to redeem your Store Credit, please contact us at customerservice@fameandpartners.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.

For customers within the US, we provide a pre-paid shipping label

For customers within Australia, we will reimburse the return shipping fee (up to $10 AUD)

For customers outside the US and Australia, you will be responsible for any return shipping fee