Less Waste - Custom Made - Made to Fit - Free Returns in Australia

Frequently Asked Questions

How long does delivery take?

All of our items are made-to-order and shipping times will vary depending on the complexity of any customizations and/or special fabrics associated with the order. Select styles may have different delivery options, you'll be able to select the available delivery options specific to that style during checkout.

  • Super Express Delivery: 5 - 7 business days
  • Express Delivery: 7 - 10 business days
  • Standard Delivery: 14 - 21 business days
  • Discount Delivery: 6 weeks
  • Wedding Studio: 6 - 10 weeks
  • Swatches: 7 - 12 business days

Orders are delivered Monday to Friday.

Please note: orders are not shipped and/or delivered on weekends or holidays.

Do you ship internationally?

Yes! Any country outside of the United States, Australia, United Kingdom, New Zealand, and Canada will be charged a $30 shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Sample sale items can only be shipped within the U.S.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Fame and Partners is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.


How can I track my order?

You will receive an email once your order is ready to ship.


Will I have to sign for my delivery?

We recommend that someone is present to sign for the delivery.


What is our returns policy?

If you are unhappy with the fit of your garment, we will cover the cost of alterations up to $50 (valid with receipt only), to be refunded via your original payment method.

Orders placed after the 21st November 2018, may be returned within 30 days of the delivery date for a refund. After 30 days, we will no longer accept returns.

Orders placed before the 21st November 2018, with a $19 Returns Deposit may be returned within 30 days of the delivery date for a refund (excluding the $19 deposit). After 30 days, we will no longer accept returns.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.


Sample Sale Styles:

All sale items are final sale and may not be returned for a refund. Returns Insurance cannot be combined with sale items.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.


How do I return an item?

For customers within the US

We provide a pre-paid return label for our US customers

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Start Return’
  • You will be prompted to print the shipping label
  • Package the item(s) and stick the prepaid return label on the package
  • You will receive an email to confirm and track your return
  • Take the package to the nearest USPS office for drop-off. Be sure to send your package within the 30-day period
For customers within Australia

We provide a pre-paid return label for our Australian customers

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Start Return’
  • You will be prompted to print the REPLY PAID label and Packing Slip
  • Package the item(s) along with the Australian Post REPLY PAID label facing upwards on the package
  • Include a copy of the Packing Slip inside your return package
  • Take the package to the nearest Australian Post Office for drop-off. Be sure to send your package within the 30-day period
  • You will receive an email to confirm your return has started
For customers outside the US and Australia

You will be responsible for any return shipping fees.

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Submit Return’
  • Package the item(s) along with a print out of the Packing Slip
  • Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
  • You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.


What if the item is faulty?

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.


Can I cancel my order?

Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at customerservice@fameandpartners.com with your cancellation request and order number.


What is store credit and how do I use my store credit?

A Store Credit is a dollar amount that is available for you to use towards a future purchase through fameandpartners.com. It is generally generated from returning a customized style, bridal style, or a dress from The Wedding Atelier App.

When you are ready to redeem your Store Credit, please contact us at customerservice@fameandpartners.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.


How can I track my order?

You will receive an email once your order is ready to ship.


What countries does 'free shipping' apply to?

Fame and Partners offers free shipping to the United States, Australia, United Kingdom, New Zealand, and Canada. Other countries available at checkout will incur a $30 shipping fee.


Do you have a phone number I can call?

We don’t offer customer service support over the phone, but please don’t misunderstand this as a lack of interest! We’d love to answer any questions you have via email or chat.

We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email or chat, so you’re always talking to a human that can help first-hand.