Can I cancel my order?
Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at firstname.lastname@example.org with your cancellation request and order number.
Do you have a phone number I can call?
We don’t offer customer service support over the phone, but please don’t misunderstand this as a lack of interest! We’d love to answer any questions you have via email or chat.
We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email or chat, so you’re always talking to a human that can help first-hand.
What if the item is faulty?
We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at email@example.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.
Why do additional colors cost more?
We make it easy for you to customize each Fame and Partners piece to your liking. That being said, some customizations are more costly to create than others. While we have the fabric for our recommend colors on-hand, fabric for all other colors must be special-ordered separately. This is reflected in the pricing for color customization.