Less Waste - Custom Made - Made to Fit - Free Returns in Australia

Frequently Asked Questions

What is our returns policy?

If you are unhappy with the fit of your garment, we will cover the cost of alterations up to $50 (valid with receipt only), to be refunded via your original payment method.

Orders placed after the 21st November 2018, may be returned within 30 days of the delivery date for a refund. After 30 days, we will no longer accept returns.

Orders placed before the 21st November 2018, with a $19 Returns Deposit may be returned within 30 days of the delivery date for a refund (excluding the $19 deposit). After 30 days, we will no longer accept returns.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.


How do I return an item?

For customers within the US

We provide a pre-paid return label for our US customers

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Start Return’
  • You will be prompted to print the shipping label
  • Package the item(s) and stick the prepaid return label on the package
  • You will receive an email to confirm and track your return
  • Take the package to the nearest USPS office for drop-off. Be sure to send your package within the 30-day period
For customers within Australia

We provide a pre-paid return label for our Australian customers

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Start Return’
  • You will be prompted to print the REPLY PAID label and Packing Slip
  • Package the item(s) along with the Australian Post REPLY PAID label facing upwards on the package
  • Include a copy of the Packing Slip inside your return package
  • Take the package to the nearest Australian Post Office for drop-off. Be sure to send your package within the 30-day period
  • You will receive an email to confirm your return has started
For customers outside the US and Australia

You will be responsible for any return shipping fees.

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Submit Return’
  • Package the item(s) along with a print out of the Packing Slip
  • Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
  • You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.


How can I track my return?

For customers within the US, log into your account and click on My Orders then Track My Return.

For countries outside the US, we will be in touch once your return is received.


Are there any items excluded from the returns policy?

The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.


What if the item is faulty?

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at customerservice@fameandpartners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.


What is store credit and how do I use my store credit?

A Store Credit is a dollar amount that is available for you to use towards a future purchase through fameandpartners.com. It is generally generated from returning a customized style, bridal style, or a dress from The Wedding Atelier App.

When you are ready to redeem your Store Credit, please contact us at customerservice@fameandpartners.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.


When will I receive my refund?

Once we receive your package, your refund will be processed within 12-15 business days. You will be notified by email once the refund has been processed.


How do I exchange an item?

Please follow the returns instructions and place a new order.